1 reviews | Active since Oct 2021
Close My TymeBank Account – Ongoing Poor Service
I am extremely disappointed with TymeBank. I sent an escalation email on 16 September, but to date nothing has been resolved. On Friday, an agent called me while I was at the beach. I asked her to hold on due to noise, and instead of calling back, she simply dropped the call. Yesterday, when I phoned, the agent I spoke to lacked empathy and spoke to me in a very disrespectful way, repeating irrelevant information and refusing to help.
I no longer want this account. Please transfer the R7 from my Goalsave account into my main account so I can buy airtime (since USSD does not allow me to move it myself). Once that is done, kindly close my account with immediate effect and confirm once completed.
Your service has been unreliable and frustrating, and I will not be keeping this account any longer.
We don’t like that you’ve been disappointed! We sincerely apologize for the service failures you’ve encountered. We understand how frustrating it must have been. Please be assured that your concerns are important to us, and we are committed to providing you with the best possible service.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
We don’t like that you’ve been disappointed! We sincerely apologize for the service failures you’ve encountered. We understand how frustrating it must have been. Please be assured that your concerns are important to us, and we are committed to providing you with the best possible service.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.