***** clearly not a Priority

I reported ***** on my account on 7 July 2024. I followed it up and I was told someone from TymeBank wil contact me in order to get specific details and affidavid on particulars. Up to date... 17 July 2024, no employee of TymeBank has made contact with me! My account was cleared of all the money I had in it. I need to get the case solved and my money refunded urgently. I have monthly obligations which I can not fulfill! I promoted TymeBank with family and friends, but I am very concerned that ***** is clearly not important and disappointed in lack of customer care or service!! Although I don't have millions banked with you, but the amount of R16 000 which was ****** from my account, is my only money and it's worth a lot to me!