Cheating

This is how you treat your customers. I have been requesting assistance with my query since early August. I have reported buying some items in Capetown, whereas I am in Gauteng. I did not buy anything in Capetown. They told me I must cancel my bank card and get a new one. Of which I did and they charged me for that. They said they will investigate. When I call the contact center for follow-up, the call center transfers me to the other department but I hold until it drops.