Changing of phone number on my profile without my permission

Tymebank is really a good for nothing bank to deal with I'm still waiting since 30of January for them to assist me with a reset pin cause I can't go to a kiosk cause someone changed my phone number on my profile I'm really getting fed up with they behavior and its making me anxious just thinking how can ones bank not giving you the assistance that is required from them it takes several calls,hours,time and even lots of money just to get the help.you are so despitely in need of just to get the grant that tymebank is holding hostage my kids are going hungry and tymebank have the time to bull**** me around by not providing me the service I'm requested they told me when I called them to go to a kiosk and just reset my pin via they kiosk but after several attempts my fingerprint keeps failing due to the can't verify my fingerprint on they kiosk so I called again and they just keeps telling me to go back to a kiosk which is a waist of time and a waist of money to why is tymebank so ****up in assisting they clients it's so easy to change someone's phone number on they profile without they consent but so difficult for tymebank to help solve this matter I'm not gonna waist my time again to go to a kiosk so I'm just reporting this matter to the ombudsman if they don't sort out my issue and this is my last review that I'm also are writing cause this is one big ****up bank they behavior is unexceptionable and disgusting