Changing of phone number and pin on my profile

Good day I called tymebank on Thursday for assistance with my number that was changed on my profile and the consultant told i can go to one of your kiosk to change the number on my profile and I asked her what if the login pin was also changed cause when I went to the bank to withdraw my srd grant my tymebank card got shallowed and she told me that she don't see any pin that was changed on my profile but when I got to the kiosk it shows me that I need to reset my pin and she also said if I need any help then I can just call back to speak to one of tymebank's consultant

So yesterday I borrowed money to go to a kiosk thinking that I will be able to withdraw my two months srd grant money that's suppose to be in my account but with no luck and after several attempts it keeps showing me that they are having problems verifying my fingerprint so once again I called tymebank and the consultant told me there is nothing she can do from her side as she was asking me to name one of a gold something's name which I could answer due to all the noise so I couldn't hear her properly and I also didn't link any gold something to my account I registered a current account online and I just went to go fetch my card in the town centre so I don't know of any gold something that was linked to my account maybe the one who changed my phone number must've linked that gold something to my account

This is now the second problem that I'm having with tymebank they service that they are applying to assist they clients are from the worst and this really aggravate me now I have to face the people where I have borrowed the money from to get to a tymebank kiosk cause I couldn't get my number changed and nor could I reset my pin due to my fingerprint that they kiosk can't verify they people think that I'm laying about the money that they are keeping hostage in they account and they are getting aggressive over they money

Tymebank is really making my life a living hell cause my kids and I are starving and the consultant have the nerve to tell me to try again tomorrow I was trying till the shops closed and I didn't achieve anything I had to walk a few miles to get home and when I got home my kids was starving and I couldn't even buy bread for them to eat just to think if I knew it was a waist of time to go to tymebank kiosk then I would've rather used that money that I have borrowed to feed my children

I'm gonna report this matter to the ombudsman and I tymebank can close this account that I have with them cause tymebank is giving me lot of stress and lots of headaches wish I new requested that my srd grant be paid to this account this behavior is unexceptionable and so unprofessional and the way the consultant didn't even tried to find a nother way to assist me really one ****ed up bank to deal with