WB
Winnifred B
1 reviews | Active since Jun 2023
21 Dec 2023, 16:27
Changing of banking details
Good day I received a cash send from someone and when I went to go withdraw it from my card here by us it said wrong pin nr and after the several attempts to draw the cash the atm kept my card so I tried calling your toll free nr and it just keep ringing So I went online to reset the pin linked to my card and it shows that my phone nr was changed I Neva requested a number change nor a pin reset so what is happening cause my money is linked to my account and I need my money asp for a new i.d cause I have lost all my personal documents in a fire that broked out at our house we where unable to safe any thing only ourselves and the clothes that we we wearing got saved I would like to know how is it possible for anyone to get access to your account and how can anyone change your banking details without your permission This isn't my first bad experience with Tymebank and this is now the pits Tymebank discuss me making me wonder what is going to happen in the future if I continue banking with Tymebank How can Tymebank allow just anyone to change pins and phone nrs like they want to
Helpful (0)
Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
21 Dec 2023, 20:50Hi Winnifred, we've escalated your details to our team to contact you and assist. Apologies for any inconvenience caused.
GoTyme Bank | Formerly TymeBank's reply21 Dec 2023, 20:50
Official
Hi Winnifred, we've escalated your details to our team to contact you and assist. Apologies for any inconvenience caused.
WB
Winnifred B's updateReviewer Update
21 Dec 2023, 21:46Ok just hope it's before who ever change my details draws my R350
WB
Winnifred B's update21 Dec 2023, 21:46
Reviewer Update
Ok just hope it's before who ever change my details draws my R350
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Dec 2023, 06:34You will be assisted soon, Winnifred.
GoTyme Bank | Formerly TymeBank's reply24 Dec 2023, 06:34
Official
You will be assisted soon, Winnifred.
WB
Winnifred B's updateReviewer Update
27 Dec 2023, 17:08How soon cause I'm still waiting
WB
Winnifred B's update27 Dec 2023, 17:08
Reviewer Update
How soon cause I'm still waiting
WB
Winnifred B's updateReviewer Update
01 Feb 2024, 20:16Good day I called Tymebank toll free number yesterday to tell her about my incident that accure at Tymebank when I got to the centre to withdraw my srd funds last month my card got shallowed and my phone number got changed on my profile so when i tried to reset my pin on the tymebank kiosk it shows that there is a problem with the verification of my fingerprint
So I called them again for they assistance with the resetting of my login pin and the consultant told me there is nothing they can do from they side
So how can anyone just change a phone number on any one's profile without them knowing and how is it possible that tymebank's consultant tells you that they can't do anything from they side after the consultant that I've spoke to yesterday told me if I find any difficulties in resetting my pin then I can call them when Im at a Tymebank kiosk I borrowed money just to go to Tymebank kiosk in the promenade and after spending an hour if not more on the line with tymebank's consultant just to hear they can't assist me this is now my second incident with Tymebank and really this is now the pits I need my srd grant that is locked in your account I have children that must eat and people I owe money to who does want to understand the circumstances that just wants they money that I owe them
How can Tymebank do this to they clients and still tells me I can try again tomorrow I'm not gonna go to promanade tomorrow again just to reset my pin and just to get failed again I also tried online banking and it send the opt to the new number that's linked to my account so what to do now and this isn't my first attempt to get hold of Tymebank for assistance with my phone number that was changed I'm still waiting on they reply since last month already
If they not willing to assist me with the reset of my login details via online banking than I have to report this matter to the ombudsman cause this is ridiculous and so unprofessional service that they are giving to the clients
Thank you
Winnifred Barends
So I called them again for they assistance with the resetting of my login pin and the consultant told me there is nothing they can do from they side
So how can anyone just change a phone number on any one's profile without them knowing and how is it possible that tymebank's consultant tells you that they can't do anything from they side after the consultant that I've spoke to yesterday told me if I find any difficulties in resetting my pin then I can call them when Im at a Tymebank kiosk I borrowed money just to go to Tymebank kiosk in the promenade and after spending an hour if not more on the line with tymebank's consultant just to hear they can't assist me this is now my second incident with Tymebank and really this is now the pits I need my srd grant that is locked in your account I have children that must eat and people I owe money to who does want to understand the circumstances that just wants they money that I owe them
How can Tymebank do this to they clients and still tells me I can try again tomorrow I'm not gonna go to promanade tomorrow again just to reset my pin and just to get failed again I also tried online banking and it send the opt to the new number that's linked to my account so what to do now and this isn't my first attempt to get hold of Tymebank for assistance with my phone number that was changed I'm still waiting on they reply since last month already
If they not willing to assist me with the reset of my login details via online banking than I have to report this matter to the ombudsman cause this is ridiculous and so unprofessional service that they are giving to the clients
Thank you
Winnifred Barends
WB
Winnifred B's update01 Feb 2024, 20:16
Reviewer Update
Good day I called Tymebank toll free number yesterday to tell her about my incident that accure at Tymebank when I got to the centre to withdraw my srd funds last month my card got shallowed and my phone number got changed on my profile so when i tried to reset my pin on the tymebank kiosk it shows that there is a problem with the verification of my fingerprint
So I called them again for they assistance with the resetting of my login pin and the consultant told me there is nothing they can do from they side
So how can anyone just change a phone number on any one's profile without them knowing and how is it possible that tymebank's consultant tells you that they can't do anything from they side after the consultant that I've spoke to yesterday told me if I find any difficulties in resetting my pin then I can call them when Im at a Tymebank kiosk I borrowed money just to go to Tymebank kiosk in the promenade and after spending an hour if not more on the line with tymebank's consultant just to hear they can't assist me this is now my second incident with Tymebank and really this is now the pits I need my srd grant that is locked in your account I have children that must eat and people I owe money to who does want to understand the circumstances that just wants they money that I owe them
How can Tymebank do this to they clients and still tells me I can try again tomorrow I'm not gonna go to promanade tomorrow again just to reset my pin and just to get failed again I also tried online banking and it send the opt to the new number that's linked to my account so what to do now and this isn't my first attempt to get hold of Tymebank for assistance with my phone number that was changed I'm still waiting on they reply since last month already
If they not willing to assist me with the reset of my login details via online banking than I have to report this matter to the ombudsman cause this is ridiculous and so unprofessional service that they are giving to the clients
Thank you
Winnifred Barends
So I called them again for they assistance with the resetting of my login pin and the consultant told me there is nothing they can do from they side
So how can anyone just change a phone number on any one's profile without them knowing and how is it possible that tymebank's consultant tells you that they can't do anything from they side after the consultant that I've spoke to yesterday told me if I find any difficulties in resetting my pin then I can call them when Im at a Tymebank kiosk I borrowed money just to go to Tymebank kiosk in the promenade and after spending an hour if not more on the line with tymebank's consultant just to hear they can't assist me this is now my second incident with Tymebank and really this is now the pits I need my srd grant that is locked in your account I have children that must eat and people I owe money to who does want to understand the circumstances that just wants they money that I owe them
How can Tymebank do this to they clients and still tells me I can try again tomorrow I'm not gonna go to promanade tomorrow again just to reset my pin and just to get failed again I also tried online banking and it send the opt to the new number that's linked to my account so what to do now and this isn't my first attempt to get hold of Tymebank for assistance with my phone number that was changed I'm still waiting on they reply since last month already
If they not willing to assist me with the reset of my login details via online banking than I have to report this matter to the ombudsman cause this is ridiculous and so unprofessional service that they are giving to the clients
Thank you
Winnifred Barends