CB-28780 or DCI-96382 case number

CB-28780 or DCI-96382 case number I got from tymebank. I have been calling tymebank starting last week and everyone keep telling me different stories and other customer care would tell me that they will call me or I would get a call from the ***** department would give me a call they got all the documents that they need me to provide but nothing have been solved and I even got the email and sms from them but nothing have resolved yet and today called around 10am(20/08/2021) the lady put me on hold for a long time and then the phone dropped itself cause I was on hold for 30minutes she never came back. Can you please help me to resolve this case cause capitec they did resolve with their client now tymebank they want me to ask the capitec to resolve it and capitec said the is nothing they can do cause tymebank should be the one to resolve it now they keep rounding in the circle but nothing have been resolved and I never got any correct answer please help me.