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Nozibele N
1 reviews | Active since Mar 2018
30 Mar 2022, 23:57
Cash send
Cashsend R1200 to one of my friends using a cell phone number only to find out it does not belong to that person.I phoned Tymebank call centre requesting their assistance to remove the cellphone number or reverse the funds. They said they can't assist and I was shocked how can they tell me they cannot assist me while they have IT. It means I have lost my money. Poor service
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GoTyme Bank | Formerly TymeBank's replyOfficial
31 Mar 2022, 09:29Hi Nozibele. We're truly sorry to hear that. Please note that you have to verify the contact number with the receipt before making a transaction because SendMoney transactions cannot be reversed once they are done. The voucher code expires after 7 days and the money will be returned to your account if it has not been withdrawn. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply31 Mar 2022, 09:29
Official
Hi Nozibele. We're truly sorry to hear that. Please note that you have to verify the contact number with the receipt before making a transaction because SendMoney transactions cannot be reversed once they are done. The voucher code expires after 7 days and the money will be returned to your account if it has not been withdrawn. The TymeBank Team