Case GFD167079

On the 26/6/24 i app**** for loan Loan got approved. Few minutes later got message all my money from my account 4500.00 was taken. Immediately I phoned tymebank reported Was told they would open a ***** case and within 5 days will get feedback After approximately 10 days nothing I phoned again to be told ***** has no direct line they will put me through to them I was told then only to open a case at police station the first time we asked and they said they would handle it. After I went to police station I only got a case number I was told they would get back to me They never did I phoned again just to be put through to ***** and was left hanging it used ally airtime I tried again next day so it went for a week I phoned again and asked for email Sent email got response busy investigating My son sent email no response I sent email I phoned again was told email address change Sent email again and again and again no response I'm fed up I keep phoning wasting my airtime which I don't have much I keep sending emails no answer On Sunday Eve I get message of warning from tymebank someone is trying to get into my account If they can send me message when someone is trying to get into account my common sense tells me why can't they solve my problem My hard earned money it's mine I worked for it But since 26/6/24 nothing..... . I'm irate then person's on Facebook tells me not to bad mouth tymebank But I'm getting no satisfaction from them Bad bad service from them No one has contacted me yet although I supp**** them with the proof and still there is person's ****ming tymebank customers on Facebook and the ***** dept does not seem to be doing anything to stop them So I feel there is no ***** department as I get no feedback from them I really need my money as I need to pay bills with that monies I told them that but they just don't care I