TM
Thavan M
1 reviews | Active since Oct 2011
05 Aug 2021, 16:15
CARD DECLINED
Its very dissapointing to have my purchases declined at TWO large retailers in Goodwood mall. Its embarrassing and I am worried about changing to Tymebank as my primary bank.
The person at the Tymebank kiosk was not there so could not assist.
Tymebank needs an EMERGENCY FREE contact number that will allow purchases somehow as I have more than enough in my account.
PLEASE ask one of the Directors to provide me the solution.
I sent an email to them with images of the receipts.
Helpful (0)
Replies (7)0
Replies (7)TM
Thavan M's updateReviewer Update
10 Aug 2021, 14:21Apparently, their SYSTEMS WERE DOWN for about ONE HOUR. Pathetic service as there was no notification or apology until now. HOW CAN ONE TAKE THIS BANK SERIOUSLY unless it's for savings? I'm checking out BANK ZERO.
Received a call on 2021/08/09 but the caller had little info. Someone else called again the next and would log A CASE.
Received a call on 2021/08/09 but the caller had little info. Someone else called again the next and would log A CASE.
TM
Thavan M's update10 Aug 2021, 14:21
Reviewer Update
Apparently, their SYSTEMS WERE DOWN for about ONE HOUR. Pathetic service as there was no notification or apology until now. HOW CAN ONE TAKE THIS BANK SERIOUSLY unless it's for savings? I'm checking out BANK ZERO.
Received a call on 2021/08/09 but the caller had little info. Someone else called again the next and would log A CASE.
Received a call on 2021/08/09 but the caller had little info. Someone else called again the next and would log A CASE.
GoTyme Bank | Formerly TymeBank's replyOfficial
10 Aug 2021, 14:51We are deeply sorry for the inconvenience. Please note that we've sorted out the error. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply10 Aug 2021, 14:51
Official
We are deeply sorry for the inconvenience. Please note that we've sorted out the error. The TymeBank Team
TM
Thavan M's updateReviewer Update
15 Aug 2021, 13:07Received email which states that they tried to get hold of me but could not so they will close the case. Thats PATHETIC CUSTOMER SERVICE. Lots of people contact me OR they can publish the resolution here.
TM
Thavan M's update15 Aug 2021, 13:07
Reviewer Update
Received email which states that they tried to get hold of me but could not so they will close the case. Thats PATHETIC CUSTOMER SERVICE. Lots of people contact me OR they can publish the resolution here.
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Aug 2021, 08:41We are deeply sorry for the inconvenience. Please note that the matter was resolved and we always do our best to provide the quickest and most efficient support possible. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply16 Aug 2021, 08:41
Official
We are deeply sorry for the inconvenience. Please note that the matter was resolved and we always do our best to provide the quickest and most efficient support possible. The TymeBank Team
TM
Thavan M's updateReviewer Update
16 Aug 2021, 08:56HOW WAS IT RESOLVED? what is the resolution?
TM
Thavan M's update16 Aug 2021, 08:56
Reviewer Update
HOW WAS IT RESOLVED? what is the resolution?
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Aug 2021, 10:53Please confirm if you experiencing any errors with your account.
GoTyme Bank | Formerly TymeBank's reply16 Aug 2021, 10:53
Official
Please confirm if you experiencing any errors with your account.
GoTyme Bank | Formerly TymeBank's replyOfficial
17 Aug 2021, 12:05You're welcome
GoTyme Bank | Formerly TymeBank's reply17 Aug 2021, 12:05
Official
You're welcome