FR
Frans R
1 reviews | Active since Jul 2011
04 Sept 2025, 06:14
CAN'T RESEND VOUCHER CODE
Hallo Tyme Bank i have been trying to resend a cashsent transaction notification sms but there is no sucb option the money has left my account and the receiver hasn't received claimed theire funds this payment was done on the 26th can i resend the notification with the voucher code as i have sent several Whatsapp messages waiting to be connected to a agent but nothing.
Helpful (0)
Replies (30)0
Replies (30)
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2025, 06:34Hi Frans,
We’re sorry for the frustration caused. If you sent the money to a TymeBank-registered number then they won't receive an SMS, but the money will be deposited directly into their account. If the receiver is not a TymeBank customer you can resend the voucher through the following steps: Login > Menu > SendMoney > Open the transaction > Voucher status > RESEND VOUCHER.
If you’re still not winning, please DM us the transaction details so we can further assist.
We’re sorry for the frustration caused. If you sent the money to a TymeBank-registered number then they won't receive an SMS, but the money will be deposited directly into their account. If the receiver is not a TymeBank customer you can resend the voucher through the following steps: Login > Menu > SendMoney > Open the transaction > Voucher status > RESEND VOUCHER.
If you’re still not winning, please DM us the transaction details so we can further assist.
Best regards,
GoTyme Bank | Formerly TymeBank's reply04 Sept 2025, 06:34
Official
Hi Frans,
We’re sorry for the frustration caused. If you sent the money to a TymeBank-registered number then they won't receive an SMS, but the money will be deposited directly into their account. If the receiver is not a TymeBank customer you can resend the voucher through the following steps: Login > Menu > SendMoney > Open the transaction > Voucher status > RESEND VOUCHER.
If you’re still not winning, please DM us the transaction details so we can further assist.
We’re sorry for the frustration caused. If you sent the money to a TymeBank-registered number then they won't receive an SMS, but the money will be deposited directly into their account. If the receiver is not a TymeBank customer you can resend the voucher through the following steps: Login > Menu > SendMoney > Open the transaction > Voucher status > RESEND VOUCHER.
If you’re still not winning, please DM us the transaction details so we can further assist.
Best regards,
FR
Frans R's updateReviewer Update
04 Sept 2025, 07:31There is NO Option to do so
FR
Frans R's update04 Sept 2025, 07:31
Reviewer Update
There is NO Option to do so
FR
Frans R's updateReviewer Update
04 Sept 2025, 07:34Only a Send Money Again Option
FR
Frans R's update04 Sept 2025, 07:34
Reviewer Update
Only a Send Money Again Option
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2025, 07:41Hi there. If there is no resend option. It means the recipients number is linked to their TymeBank account.
Best regards,
GoTyme Bank | Formerly TymeBank's reply04 Sept 2025, 07:41
Official
Hi there. If there is no resend option. It means the recipients number is linked to their TymeBank account.
Best regards,
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2025, 07:42Kindly check your DM.
Best regards,
GoTyme Bank | Formerly TymeBank's reply04 Sept 2025, 07:42
Official
Kindly check your DM.
Best regards,
FR
Frans R's updateReviewer Update
04 Sept 2025, 07:46They havent received anything i cant resend the voucher at which email address will i get a response
FR
Frans R's update04 Sept 2025, 07:46
Reviewer Update
They havent received anything i cant resend the voucher at which email address will i get a response
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2025, 07:47We have sent you a Private Message.
Best regards,
GoTyme Bank | Formerly TymeBank's reply04 Sept 2025, 07:47
Official
We have sent you a Private Message.
Best regards,
FR
Frans R's updateReviewer Update
04 Sept 2025, 08:16Tried to WA with two agents no assistance only gave me a number to call
FR
Frans R's update04 Sept 2025, 08:16
Reviewer Update
Tried to WA with two agents no assistance only gave me a number to call
FR
Frans R's updateReviewer Update
04 Sept 2025, 08:22I have no option here to attach a screenshot the cell number i sent the money to R 6-***59 Ref: Payment Reference ***
FR
Frans R's update04 Sept 2025, 08:22
Reviewer Update
I have no option here to attach a screenshot the cell number i sent the money to R 6-***59 Ref: Payment Reference ***
FR
Frans R's updateReviewer Update
04 Sept 2025, 08:22I meant R 600
FR
Frans R's update04 Sept 2025, 08:22
Reviewer Update
I meant R 600
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2025, 08:23The number is linked to the recipients TymeBank account. The funds were credited directly into their account. They need to check their balance on their account.
Best regards,
GoTyme Bank | Formerly TymeBank's reply04 Sept 2025, 08:23
Official
The number is linked to the recipients TymeBank account. The funds were credited directly into their account. They need to check their balance on their account.
Best regards,
FR
Frans R's updateReviewer Update
04 Sept 2025, 08:57The recipient does not have a Tyme bank account or if they do please confirm
FR
Frans R's update04 Sept 2025, 08:57
Reviewer Update
The recipient does not have a Tyme bank account or if they do please confirm
FR
Frans R's updateReviewer Update
04 Sept 2025, 09:39Could you possible be so kind as to confirm the receiver has a Tyme bank account as she's denying she received the money *** Iris Tshibasi
FR
Frans R's update04 Sept 2025, 09:39
Reviewer Update
Could you possible be so kind as to confirm the receiver has a Tyme bank account as she's denying she received the money *** Iris Tshibasi
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2025, 09:47The number is linked to the Recipients TymeBank account.
Best regards,
GoTyme Bank | Formerly TymeBank's reply04 Sept 2025, 09:47
Official
The number is linked to the Recipients TymeBank account.
Best regards,
FR
Frans R's updateReviewer Update
05 Sept 2025, 08:35Could you please confirm if the recipients account is still open as she claims the account is closed
FR
Frans R's update05 Sept 2025, 08:35
Reviewer Update
Could you please confirm if the recipients account is still open as she claims the account is closed
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Sept 2025, 08:50Hi Frans, we are unable to provide you with that information. Please request the account holder to contact us for further assistance with the account.
Best regards,
GoTyme Bank | Formerly TymeBank's reply05 Sept 2025, 08:50
Official
Hi Frans, we are unable to provide you with that information. Please request the account holder to contact us for further assistance with the account.
Best regards,
FR
Frans R's updateReviewer Update
05 Sept 2025, 08:59Could i ask that the money be reversed as the account is closed
FR
Frans R's update05 Sept 2025, 08:59
Reviewer Update
Could i ask that the money be reversed as the account is closed
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Sept 2025, 09:00Hi Frans. SendMoney transactions are not reversible. Please request the receiver to contact us for further assistance.
Best regards,
GoTyme Bank | Formerly TymeBank's reply05 Sept 2025, 09:00
Official
Hi Frans. SendMoney transactions are not reversible. Please request the receiver to contact us for further assistance.
Best regards,
FR
Frans R's updateReviewer Update
05 Sept 2025, 10:56Please assist as the account is closed i wasn't aware the receiver had a Tyme bank account i cant pay them a second time it would be appreciated Kind Regards Frans
FR
Frans R's update05 Sept 2025, 10:56
Reviewer Update
Please assist as the account is closed i wasn't aware the receiver had a Tyme bank account i cant pay them a second time it would be appreciated Kind Regards Frans
FR
Frans R's updateReviewer Update
05 Sept 2025, 10:58The reveiver wont contact the bank she does not understand i tried to explain but to no avail
FR
Frans R's update05 Sept 2025, 10:58
Reviewer Update
The reveiver wont contact the bank she does not understand i tried to explain but to no avail
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Sept 2025, 10:58The transaction is not reversible. Please request the account holder to reach out to us to further assist with the account and accessing the funds.
Best regards,
GoTyme Bank | Formerly TymeBank's reply05 Sept 2025, 10:58
Official
The transaction is not reversible. Please request the account holder to reach out to us to further assist with the account and accessing the funds.
Best regards,
FR
Frans R's updateReviewer Update
05 Sept 2025, 10:59She said the account is closed
FR
Frans R's update05 Sept 2025, 10:59
Reviewer Update
She said the account is closed
FR
Frans R's updateReviewer Update
05 Sept 2025, 11:00She said the account is closed
FR
Frans R's update05 Sept 2025, 11:00
Reviewer Update
She said the account is closed
FR
Frans R's updateReviewer Update
05 Sept 2025, 11:17TymeBank: Your SendMoney issue (GTQ-58917) has been received. We will update you on or before 09-Sep-2025. Help:***
FR
Frans R's update05 Sept 2025, 11:17
Reviewer Update
TymeBank: Your SendMoney issue (GTQ-58917) has been received. We will update you on or before 09-Sep-2025. Help:***
FR
Frans R's updateReviewer Update
05 Sept 2025, 11:34Then the bank just keeps the money, even though the account is closed; no one told me it was going to be paid into that account. This will make me think twice about keeping my own Tyme bank account open
FR
Frans R's update05 Sept 2025, 11:34
Reviewer Update
Then the bank just keeps the money, even though the account is closed; no one told me it was going to be paid into that account. This will make me think twice about keeping my own Tyme bank account open
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Sept 2025, 11:48Hi Frans. We will update you on or before 09-Sep-2025.
Best regards,
GoTyme Bank | Formerly TymeBank's reply05 Sept 2025, 11:48
Official
Hi Frans. We will update you on or before 09-Sep-2025.
Best regards,
FR
Frans R's updateReviewer Update
08 Sept 2025, 07:42Will it be possiblento get feedback regarding the matter ?
FR
Frans R's update08 Sept 2025, 07:42
Reviewer Update
Will it be possiblento get feedback regarding the matter ?
GoTyme Bank | Formerly TymeBank's replyOfficial
08 Sept 2025, 07:45The team is working on it.
Best regards,
GoTyme Bank | Formerly TymeBank's reply08 Sept 2025, 07:45
Official
The team is working on it.
Best regards,
FR
Frans R's updateReviewer Update
08 Sept 2025, 08:03Thank you
FR
Frans R's update08 Sept 2025, 08:03
Reviewer Update
Thank you
GoTyme Bank | Formerly TymeBank's replyOfficial
10 Sept 2025, 11:54Hi Frans,
We’re happy to inform you that the issue has now been resolved. Thank you for your patience and understanding.
We’re happy to inform you that the issue has now been resolved. Thank you for your patience and understanding.
Best regards,
GoTyme Bank | Formerly TymeBank's reply10 Sept 2025, 11:54
Official
Hi Frans,
We’re happy to inform you that the issue has now been resolved. Thank you for your patience and understanding.
We’re happy to inform you that the issue has now been resolved. Thank you for your patience and understanding.
Best regards,