Can't get a new card because of fingerprints

Very disappointed with this bank.My card expired a nd I have been unable to get a new one.The machine says "we are unable to match your fingerprints,please visit Home affairs to update your fingerprint information".I called customer care,they emailed me a biometric referral form and I went to home affairs to have it filled in and then I emailed the filled in form back to support so my fingerprints can be matched.They said it might take 6 weeks - 3 months even but I emailed the form to support in August and the machine still gives the same message when I try to get a new card.Tyme bank has failed to assist.Probably going to close the account at this point,it's been enough of a hassle emailing and calling endlessly without any result not to mention the time wasted within their 6 weeks - 3 months waiting period constantly going to the mall to checking if I'm now able to get the card only to find nothing has changed.