Can't even assit with simple card query as to why I can't swipe

Item: GoTyme Bank | Formerly TymeBank
Rating: 1
Author: Lee -Ann Samuels

Service is very bad .still awaiting a Manger call back from Ntombi in the customer service department since this morning .even on whatsapp the answer they give is vague and don't respond to the query you need help with all I want is to use my tymebank card .there is funds in the account but still declined when making a payment.

Helpful (0)

Replies (3)

GoTyme Bank | Formerly TymeBank's replyOfficial

02 Oct 2025, 12:15

Hi Lee-Ann,

Please accept our sincere apologies for the inconvenience caused to you. We have escalated your query to the relevant department.

GoTyme Bank | Formerly TymeBank's reply02 Oct 2025, 12:15

Official

Hi Lee-Ann,

Please accept our sincere apologies for the inconvenience caused to you. We have escalated your query to the relevant department.

L-S

Lee -Ann Samuels's updateReviewer Update

02 Oct 2025, 14:39

You guys are ****mers and can't give me a answer as to why it show that my account is link to a diffrent mobile just after I told you I can't pay with my card as the app worked hole time just after having a whatsapp conversation I unable to login and all my funds is gone out of my account and you can't even provide me with a bank statement

L-S

Lee -Ann Samuels's update02 Oct 2025, 14:39

Reviewer Update

GoTyme Bank | Formerly TymeBank's replyOfficial

02 Oct 2025, 15:28

As per our telephonic conversation, an agent from the ***** department will contact you.

GoTyme Bank | Formerly TymeBank's reply02 Oct 2025, 15:28

Official

As per our telephonic conversation, an agent from the ***** department will contact you.