CANT BURY MY SON

My account was put on debit hold cause I received an X amount from a Capitec client on Thursday (28/03/24) I called in and was told that Capitec needs to send them an email up lift the hold, which Capitec did,the consultant called Tymebank and I was told to wait for 4 hours before it can lifted. I called in again after 4 hours and was told it can be resolved on Wednesday. I just lost my son and need that money for burial but it's as if I won't be doing that anytime soon. So hurt and disappointed. It's been 4 days and I can't do anything....THANKS TYMEBANK BUT ONCE ITS UPLIFTED IM CLOSING THIS ACCOUNT!! I HATE THIS BANK AND WILL NEVER FORGET WHAT THEY PUT ME THROUGH.