1 reviews | Active since Jul 2015
Can't access my money
Your banking app is useless. I have money in my account and now I cannot use it as a wish. I have called multiple times and all the agents do is log a call and all I get in response is a text saying I should use the latest app. When I log a call I already explained that I deleted app and read downloaded it multiple times. I can't make bank transfers, no matter how little or how huge the amount I try is. The money never leaves my account. I have checked my bank limits and I never exceed them. I can only swipe for R1000, only withdraw for R1000. How will I be able to access my money if your app is not doing my bank transfers? I tried Internet banking as well,still nothing. I am also using your saving goal so how will I access those finds when I'm ready to withdraw?
We sincerely apologize for any inconvenience this may have caused. We understand how frustrating this must be for you. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
Please be assured that your concerns are important to us, and we are committed to providing you with the best possible service.
We sincerely apologize for any inconvenience this may have caused. We understand how frustrating this must be for you. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
Please be assured that your concerns are important to us, and we are committed to providing you with the best possible service.