Cannot Save Money With TymBank

I have been a Tyme Bank customer from inception of the bank of late for about 2 -3 months. I have had issues transferting money from my everyday account to to goal save account which would fail everytime whether I used internet banking or my smartphone. I have called the call center around 6 times with no one able to assist me to resolve the issue nor could I escalate the issue. As it stands I cannot save any money because I cannot transfer in money to my goal saves. The last reference number I have is G-158672 where I was told my issue would be resolved but close to 3 months later and zero feedback my issues persist. My contact number is *** if someone is out there that can help me. It seems the Tyme Bank has technical issues that cannot be resolved.