Called in to get help with account

Hi Pretty,  

We sincerely apologise for the frustration and inconvenience you have experienced.  Please be assured that your concerns are important to us. The delays you have encountered are not the level of service we strive to provide. Your feedback has been noted and will be escalated to the relevant team for review.  Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.

Kind Regards,
Gotyme Team.