LH
Leonard H

1 reviews | Active since Jul 2011

13 Sept 2022, 20:01

Breach of trust

So, my girlfriend and my mother went to Tymebank to open an account for my girlfriend, i was working and could not take her. Later that day my girlfriend got a message from an unknown number (it was the banker that assisted with opening her account) he said that if she has any questions, she can ask him. She did not respond to his message. He sent another message asking if he can give her a compliment. So she just responded by sending a question mark. He sent a message saying she is very beautiful. He followed with another message saying that he can see she is in a relationship but would still like to chat with her. She then told him politely no. Now, what my girlfriend and I don't like about what happened is the fact that he got her number from the Tymebank system without her approval and used it in this manner. This is highly unprofessional in my opinion. Tymebank Mokopane is the bank in question.

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Replies (8)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply14 Sept 2022, 10:18
Official
Hi Leonard, thank you for sharing this with us. Our team will definitely be looking into the matter and investigating accordingly. It's something we'll never stand for and never want to have our client's experience. We've sent your details to the relevant team to get in touch with you for any more information that will help with the investigation. 
LH
Leonard H's update14 Sept 2022, 10:29
Reviewer Update
Thank you, I'll release the name and number of the Tymebank employee to your people if they contact me.
LH
Leonard H's update14 Sept 2022, 14:19
Reviewer Update
Thank you Thabiso for contacting me and ensuring me that what my girlfriend experienced is not acceptable at Tymebank.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply16 Sept 2022, 06:22
Official
Kindly confirm if your matter was resolved by Thabiso.
LH
Leonard H's update16 Sept 2022, 06:58
Reviewer Update
I gave the name and number of the Tymebank employee to Thabiso and he said he will contact the Mokopane Tymebank branch manager.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply16 Sept 2022, 09:25
Official
Noted, Kindly note that once Thabiso finalizes the investigations, he will contact you and provide feedback. 
LH
Leonard H's update16 Sept 2022, 09:33
Reviewer Update
Thank you, i have full confidence in the professional manner that Tymebank and Thabiso has handled this situation.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply16 Sept 2022, 10:47
Official
You're welcome