LVDW
Lucan Van Der Walt
1 reviews | Active since Sept 2021
19 Sept 2022, 11:29
Blocking account without any notice
I got a payment from my client into my business account at Tyme bank but now they have blocked my account without any reason and they say they will get back to me in 48 hours I need to make urgent payments but this can't happen now as they just do what they want
Helpful (0)
Replies (16)0
Replies (16)GoTyme Bank | Formerly TymeBank's replyOfficial
19 Sept 2022, 11:32 Hi Lucan, we're terribly sorry for that experience and for the inconvenience caused. We've escalated your details to our ***** department, they will be in touch to assist and advise further.
GoTyme Bank | Formerly TymeBank's reply19 Sept 2022, 11:32
Official
Hi Lucan, we're terribly sorry for that experience and for the inconvenience caused. We've escalated your details to our ***** department, they will be in touch to assist and advise further.
LVDW
Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 11:37Please as my business is on the line with this as I have suppliers that is awaiting payments from me and this is not acceptable that I can't use my own money for no reason at all
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Lucan Van Der Walt's update19 Sept 2022, 11:37
Reviewer Update
Please as my business is on the line with this as I have suppliers that is awaiting payments from me and this is not acceptable that I can't use my own money for no reason at all
GoTyme Bank | Formerly TymeBank's replyOfficial
19 Sept 2022, 11:39 we're terribly sorry for that experience and for the inconvenience caused.
GoTyme Bank | Formerly TymeBank's reply19 Sept 2022, 11:39
Official
we're terribly sorry for that experience and for the inconvenience caused.
LVDW
Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 11:44Please just get this sorted out asap because if I do not make my payments by 12:00 I will lose a big contract and wlll keep you liable for the loss of my business
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Lucan Van Der Walt's update19 Sept 2022, 11:44
Reviewer Update
Please just get this sorted out asap because if I do not make my payments by 12:00 I will lose a big contract and wlll keep you liable for the loss of my business
GoTyme Bank | Formerly TymeBank's replyOfficial
19 Sept 2022, 11:46 We've escalated your details to our ***** department, they will be in touch to assist and advise further.
GoTyme Bank | Formerly TymeBank's reply19 Sept 2022, 11:46
Official
We've escalated your details to our ***** department, they will be in touch to assist and advise further.
LVDW
Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 13:00You requested a proof of payment this is what my client forwarded to me please open my account I will escalate this to the highest of complaints
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Lucan Van Der Walt's update19 Sept 2022, 13:00
Reviewer Update
You requested a proof of payment this is what my client forwarded to me please open my account I will escalate this to the highest of complaints
LVDW
Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 13:30Still not sorted
LVDW
Lucan Van Der Walt's update19 Sept 2022, 13:30
Reviewer Update
Still not sorted
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Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 13:44Shocking service going to take you to court the FSB and ombudsman
LVDW
Lucan Van Der Walt's update19 Sept 2022, 13:44
Reviewer Update
Shocking service going to take you to court the FSB and ombudsman
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Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 13:56Just give my money so I can close my account with you
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Lucan Van Der Walt's update19 Sept 2022, 13:56
Reviewer Update
Just give my money so I can close my account with you
GoTyme Bank | Formerly TymeBank's replyOfficial
19 Sept 2022, 14:59 did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply19 Sept 2022, 14:59
Official
did you get a case number for the incident? The TymeBank Team
LVDW
Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 16:39Yes
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Lucan Van Der Walt's update19 Sept 2022, 16:39
Reviewer Update
Yes
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Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 18:35I have sent the requested pop this afternoon already push a button or do whatever you did to block account for absolutely f all reason and unblock it so I can get my money and never ever do any banking again with this horrible horrible bank
LVDW
Lucan Van Der Walt's update19 Sept 2022, 18:35
Reviewer Update
I have sent the requested pop this afternoon already push a button or do whatever you did to block account for absolutely f all reason and unblock it so I can get my money and never ever do any banking again with this horrible horrible bank
LVDW
Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 18:52I'm just letting you know that I am going to lay a formal complaint with the banking ombudsman
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Lucan Van Der Walt's update19 Sept 2022, 18:52
Reviewer Update
I'm just letting you know that I am going to lay a formal complaint with the banking ombudsman
LVDW
Lucan Van Der Walt's updateReviewer Update
19 Sept 2022, 19:08Hi I would like to report Tyme bank for the following reasons. I have a business account with them I have received a payment from one of my clients and they blocked my account without any notice or reason after making numerous calls and online message they requested a pop from me I sent through the pop and adviced that I needed to access the funds as the money was for a big contract I needed to pay suppliers with and if I don't make the payments by 12:00 I will lose the contract and ultimately my business as a whole they have not done anything and I have lost the contract I will be holding the liable for this loss because this is directly neglecting a customer this is what I will be sending to the ombudsman
LVDW
Lucan Van Der Walt's update19 Sept 2022, 19:08
Reviewer Update
Hi I would like to report Tyme bank for the following reasons. I have a business account with them I have received a payment from one of my clients and they blocked my account without any notice or reason after making numerous calls and online message they requested a pop from me I sent through the pop and adviced that I needed to access the funds as the money was for a big contract I needed to pay suppliers with and if I don't make the payments by 12:00 I will lose the contract and ultimately my business as a whole they have not done anything and I have lost the contract I will be holding the liable for this loss because this is directly neglecting a customer this is what I will be sending to the ombudsman
LVDW
Lucan Van Der Walt's updateReviewer Update
20 Sept 2022, 07:38And still nothing has been sorted out please nite that tge reply they give on this platform is just a automated response as they do not take any action them selves
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Lucan Van Der Walt's update20 Sept 2022, 07:38
Reviewer Update
And still nothing has been sorted out please nite that tge reply they give on this platform is just a automated response as they do not take any action them selves
GoTyme Bank | Formerly TymeBank's replyOfficial
20 Sept 2022, 11:51We will follow up with our team
GoTyme Bank | Formerly TymeBank's reply20 Sept 2022, 11:51
Official
We will follow up with our team
