Blocked Private Tymebank Account

I invested the maximum amount allowed in the Tymebank Goal save account early 2021

I discovered on 22 January that the bank has blocked my account & I immediately lodged an enquiry. Ref no was provided I was advised that a consultant would call me on 24 January 2022 but to no avail.

I've done numerous follow-ups via email & Cell phone calls but to date my account is still blocked & I have been denied access to my life savings.

I've requested to speak to a Manager & for my account balance to be confirmed but my request has been denied.

I am perturbed because I have no idea why my account was blocked, whether my investment is secured, whether I received interest since my account has been blocked for approximately three 3 weeks now & when Tymebank will prioritize & resolve my enquiry.

It is concerning because this is an Online bank & I have no other recourse of enquiry but to wait until it pleases them to unblock my account.

In the interim the bank is denying me access to my investment & it certainly does not concern them.

Concerned investor