RP
Rezandre P

1 reviews | Active since Aug 2023

03 Apr 2024, 12:14

Blocked my account for money I never received

My bank account got blocked it stated they blocked it for my own safety and I should call them then they will unblock it on they side I called them and the agent states my account got reported for funds I received and she stated the amount aswell but then she said the person reported my bank but now the thing is I did not receive any funds with that amount stated and the only person who send me money on that day was a friend of mine so now I don't know what do to because they want an affidavit and proof of payment but how will I get a proof of payment because the person who they claimed reported my account never send funds to my accounts and how will I get a proof of payment of that person if I did not receive money from any other person than my friend now I don't know what do to because I can't provide details because I don't have the details which they stated I never received the amount they mentioned I have money in my account which I need because I have kids that has to eat

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Replies (2)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply09 Apr 2024, 13:40
Official
Hi there, apologies for the inconvenience that has been caused. We have escalated your query to the relevant team for assistance. Please be readily available for a call so that one of our friendly agents shall assist. The TymeBank Team 
RP
Rezandre P's update14 May 2024, 12:54
Reviewer Update
And its been almost two months and my account is still locked no assistance nothing i give up on them