Blocked account with money

I have opened tymebank account and end of May I receive money into that account for stockvel. I tried to use the app to transfer money but couldn't on Monday I send to one of the kiosk to find out and the person helped me called head office and I was told that last year my account was reported as one of the ****ming accounts so tymebank blocked my account. The lady on the phone told me that the person who reported my account didn't send any supporting documents that was requested. She asked to send avidavit and send it to them which I did the same Monday the 2nd of June 2025 and I was told that the process will be completed in 7 working days . I waited for 7 working days on the 18th June I went back again this time I am told that my case is still at forensics department as they are the one who are able and allow to unblock the account. Today is the 24th June am still waiting I said that money is for stockvel that we have with other ladies now the ladies think that I took the money for myself as it been long now .Tymebank am not happy with the level of service am receiving regarding my money all documents send to them already why are they not unblocking my account. I would recommend this bank to anyone . My name is Dineo Makhaya