Blocked account

I lost my SIM and changed my number by a tymebank kiosk then I downloaded the app on my new phn and then tymebank blocked my internet banking and app I called the ***** department numerous times for assistance to unblock my app because I had to approve a debicheck but not one consultant could assist me I am disgusted after I even emailed them they didn't even email me back ....I am not a happy customer at all