1 reviews | Active since Dec 2022
Blatant theft & DISGUSTING service.
I am one VERY ****ED OFF CLIENT. WHY THE HELL MUST I RUN AFTER YOU THE WHOLE TIME!!
I am the client, UNLESS you don't care about your clients anymore. All the lies you spew in the press about what you will do for your clients and how you pride yourselves on good customer service. THEY ARE ALL PATHETIC DISGUSTING LIES. You don't care one bit about your clients otherwise my case would have been resolved by now. I have sent countless emails to you that get BLATANTLY IGNORED!!! Instead of creating more innovative ways or services, HOW ABOUT JUST STICKING TO THE PLAIN BASICS OF TREATING YOUR EXISTING CUSTOMERS WITH DIGNITY AND GOOD SERVICE!! THIS CASE OF MINE HAS BEEN ONGOING SINCE THE 7TH OCTOBER, (3 months now) WITH PROMISES TO HAVE MY R49 REVERSED BACK INTO MY ACCOUNT. BUT YOU CAN'T EVEN GET THAT RIGHT. WE AS YOUR CUSTOMERS CAN EITHER MAKE OR BREAK YOUR BANKING BUSINESS.
Before some WISE ASS AGENT asks me if I have contacted your customer service department, the answer is YES, and then some. I have reference numbers plus 6 emails & 3 phone calls after the reference numbers were given.
TOP MANAGEMENT STOP PATTING YOURSELVES on the back and thinking that everything is 100 % and see what your pathetic service department is doing or rather not doing!!! Wake up and smell the coffee and pull your finger out or get down from your ivory tower & see the real world, for your customer service department is pathetic. If there was a rating of minus 100, you would get that. Not even 1 star Is good enough to rate your bull**** service.
My next step is to go to the banking Onbudsman.
sad that a client of yours has to resort to writing a horrible comment on social media before any action gets done. I am disappointed that you as a bank cannot deal with your customers fairly and in a timeously manner. I don't like getting all nasty as it isn't the person I am. But waiting 3 months for a simple transaction to be reversed after supplying all the necessary proof, is, and I am sure you will admit, is pathetic and worrying. I still don't get any calls from somebody in Top management apologizing for the pathetic and disgusting service. They still think that everything is 100%, when in fact it is far from the truth!!! What about all the other very negative comments on this platform or the people that don't say anything on social media. They are the ones that are silent but hurt your bank. I truly hope that you guys get your act together going forward and improve on your basic customer service as a whole. Thank you once again.
sad that a client of yours has to resort to writing a horrible comment on social media before any action gets done. I am disappointed that you as a bank cannot deal with your customers fairly and in a timeously manner. I don't like getting all nasty as it isn't the person I am. But waiting 3 months for a simple transaction to be reversed after supplying all the necessary proof, is, and I am sure you will admit, is pathetic and worrying. I still don't get any calls from somebody in Top management apologizing for the pathetic and disgusting service. They still think that everything is 100%, when in fact it is far from the truth!!! What about all the other very negative comments on this platform or the people that don't say anything on social media. They are the ones that are silent but hurt your bank. I truly hope that you guys get your act together going forward and improve on your basic customer service as a whole. Thank you once again.
