BEYOND USELESS!!!

GOOD DAY,

WE RUN A SMALL SIDE BUSINESS. MADE THE DIRE MISTAKE OF CHOOSING TO BANK WITH TYMEBANK.

ON THE WEEKEND THERE WERE ENDLESS ISSUES WITH TYMEBANK, WE COULDNT TRANSFER MONEY, NOR COULD I DRAW AS I NEVER HAD A CARD FOR THE BUSINESS ACCOUNT. EVENTUALLY IT SEEMED TO BE SORTING OUT AND I WAS ABLE TO TRANSFER R8800 OVER TO MY MOM'S ACCOUNT (THAT HAS A CARD IM ABLE TO USE).

MY BUSINESS ACCOUNT IS FROZEN AS THE BANK CLAIMS WE SPENT THEIR MONEY, MY MOMS ACCOUNT IS ALSO ON HOLD IM TOLD DUE TO THE SAME REASON. IVE SENT OVER THE REQUIRED PAYMENT OF R610 TO THE BUSINESS ACCOUNT, STILL BOTH ACCOUNTS ARE LOCKED. I HAVE GONE TO THE SAP TO LOG A CASE, AS WE ARE NOW BEING PERSUED BY OUR CLIENT FOR ***** DUE TO THE FACT THAT WE ARE UNABLE TO PURCHASE THE NEEDED MATERIALS TO COMMENCE WITH THE WORK ON SITE. IVE SPENT IN EXCESS OF R300 PHONING, IVE GONE TO PICK N PAY NORTHMEAD MALL THIS MORNING, CALLING AND BEING TOLD THAT WE USED THE BANKS MONEY.

I HAD 3 PAYMENTS COME IN: R3300, R8100 AND R10000 IVE TAKEN R3000 CASH SENT AND R8800 SENT TO MY MOMS ACCOUNT. NOW I CANT ACCESS EITHER. I WAS TOLD TO PAY OVER R610 AND THE ACCOUNT FREEZE WILL BE LIFTED. I HAVE DONE SAME, WE ARE STILL NOT ALLOWED TO ACCESS OUR FUNDS. THE BUSINESS ACCOUNT HAS BEEN UNFROZEN, YET I CANT GET TO THE FUNDS IN MY MOMS ACCOUNT THAT I TRANSFERRED OVER DUE TO THE CONTINUOUS ISSUES WITH THE BANK!!!! HER ACCOUNT HAS BEEN FROZEN AND NEITHER THE APP OR ONLINE BANKING IS GRANTING US ACCESS. THE CARD IS USELESS ALSO. IN THE MEANTIME I HAVE UPSET CLIENTS, LOSING BUSINESS OVER BAD REVIEWS OVER SOMETHING ENTIRELY OUT OF MY CONTROL!!!!!!

SHOULD I NOT HAVE ACCESS TO MY BUSINESS ACCOUNT AND MY MOTHERS ACCOUNT BY CLOSE OF BUSINESS TODAY, I WILL ADVISE MY CLIENT TO TAKE THE NECESSARY STEPS WITH TYMEBANK. THIS HAS BEEN SUCH A FRUSTRATION.

REGARDS, NADINE