JM
Johan M

1 reviews | Active since Oct 2010

10 Nov 2022, 08:39

Beware of TymeBank - worst experience ever

This is the worst bank ever... They are offline at least once a month, it is so bad that when you phone them on *** the voice prompt already advises you that they are aware of the technical issues. My account was locked yesterday without any communication from TymeBank whatsoever. When calling them they said the system detected a possible ********** transaction, and they require proof of payment from the depositing party. This was forwarded yesterday already, and they then advised a 4-hour SLA on their turnaround time. Today, a full 24 hours later and my account is still locked. How can you trust your finances to a proudly digital bank that is constantly experiencing digital issues and then treat their customers like *********!

0
Replies (3)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply10 Nov 2022, 11:56
Official
 
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team 

JM
Johan M's update14 Nov 2022, 11:07
Reviewer Update
Thank you TymeBank Team, still waiting for someone to get in touch with me though... Your team is as efficient as your customer service. At this point, it is non-existant.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply14 Nov 2022, 13:12
Official
Apologies , we will follow up with our ***** team