Beware of TymeBank

To get a simple Bank statement I had to go to Pick'n pay. I got there, had to wait for the consultant who was on a toilet break, when she got there I had to wait for +- 10 minutes for her to what's her Manager and for the Manager "Anthony" to respond. Then she tells me I have to send an email to request a bank statement. Now I have to wait for God knows how long for TymeBank to respond to my email, I mean they are never available on the phone I don't know which year they will respond to the request. I need the statement as proof to Woolworths, who told me a transaction was declined, I then paid cash but the payment went off my account. I regret using this bank as a transaction account, I have lost two lunches trying to resolve something that could have been resolved in minutes with other banks, even Capitec. I can't believe I am the same person who has been encouraging people to join this bank.