Bed service even from head office

I sent a request through on 16 June and had no response other than being allocated an incident number After the second reminder I got a response that did not address the issue I had raised.

Previously I called the Head Office and the reception will not put me through to any senior person and says I can only contact them by email- which all go unanswered.

I have reported them to the ombudsman but it appears this does not concern them