Banks treat the clients they actually make money off, terrible

Tyme bank is just like all the other big banks and just making money of people!! After a standard bank atm didn’t dispense my last money I phoned both banks to assist with the problem. It will take 35 days to get my money back and nothing they can do to help or expedite the process. It was my last R900 so now I don’t have money to buy food for my kids. And the standard answer is sorry we can’t do anything for you. So my money got swallowed by the banks faulty atm and now it’s my problem how I survive, and nobody can or is willing to assist because the staff is trained like parrots just reading a script. But yet the banks are keeping our money, making money out of us and using our money to profit. I for one will start looking for alternative solutions where I rather control my own money instead of using a bank.