Bank Statement: A SIMPLE request, yet an IMPOSSIBLE task for TymeBank
And to think I was going to move my salary to Tyme Bank...
Since the beginning of this month, I contacted Tyme Bank to simply send me an email statement for transactions that were debited from my account for a specific day.
When I called into the call-centre, the consultant advised that he will ensure I receive the statement by that day. This was around the 2nd April 2025.
To date, this has not happened.
I then emailed their support team, which has been equally useless.
This bank only emails the whole month's statements around the beginning of every month.
From my experience, this bank cannot issue email statements for specific days.
Its shocking that for a digital bank, they can't do something that simplistic!
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Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Apr 2025, 13:36Hi Warren, We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. In protection of your information, we will DM you for further information.
GoTyme Bank | Formerly TymeBank's reply16 Apr 2025, 13:36
Official
Hi Warren, We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. In protection of your information, we will DM you for further information.
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Apr 2025, 13:39We apologize for the inconvenience and frustration you've experienced. You can access your bank statements through our app or internet banking by navigating to Everyday Account > Account Information > Statements or Proof of Bank account. The documents will be sent to your email address within minutes, and the password to your bank statement is your ID number.
GoTyme Bank | Formerly TymeBank's reply16 Apr 2025, 13:39
Official
We apologize for the inconvenience and frustration you've experienced. You can access your bank statements through our app or internet banking by navigating to Everyday Account > Account Information > Statements or Proof of Bank account. The documents will be sent to your email address within minutes, and the password to your bank statement is your ID number.