MG
Mthobisi G
1 reviews | Active since Apr 2022
20 May 2022, 03:59
Bank of ********
Lost above R11000 being cloned using online banking remotely called the ***** department and was given a case number and got told that they see the ********** actions and my account was blocked for some time only to be told no refund will be made sent the matter to ombudsman and they told them that since no sim swap was done on my number They suspect that it’s someone close to me or I must have given the hackers access to my account to hack it and worse part the activities that were done are somethings I’ve done using the account R3000 airtime was bought for 3 different numbers that don’t exist R5000 was cash to an unknown person and R3000 was send to an account that doesn’t exist that I don’t have on the list of my beneficiaries but they failed to pick up all that the only thing they found out is that no sim swap was done whether the numbers that airtime was bought for exit or not and the account that money was sent to exist or not
Helpful (0)
Replies (15)0
Replies (15)
GoTyme Bank | Formerly TymeBank's replyOfficial
23 May 2022, 12:38Hi Mthobisi, did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply23 May 2022, 12:38
Official
Hi Mthobisi, did you get a case number for the incident? The TymeBank Team
MG
Mthobisi G's updateReviewer Update
23 May 2022, 15:46Yes I did get a case number
MG
Mthobisi G's update23 May 2022, 15:46
Reviewer Update
Yes I did get a case number
MG
Mthobisi G's updateReviewer Update
23 May 2022, 20:26Case number GFD-36548
MG
Mthobisi G's update23 May 2022, 20:26
Reviewer Update
Case number GFD-36548
GoTyme Bank | Formerly TymeBank's replyOfficial
24 May 2022, 10:32Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply24 May 2022, 10:32
Official
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
MG
Mthobisi G's updateReviewer Update
24 May 2022, 15:52I got the call from your team and it was cut the only thing that they told me is that someone linked my app onto their phone which is Hauwei and I’ve never used that kind of phone in my life and my app has been linked on my iPhone X only from the day I saw that it can be downloaded on an iOS phone
MG
Mthobisi G's update24 May 2022, 15:52
Reviewer Update
I got the call from your team and it was cut the only thing that they told me is that someone linked my app onto their phone which is Hauwei and I’ve never used that kind of phone in my life and my app has been linked on my iPhone X only from the day I saw that it can be downloaded on an iOS phone
GoTyme Bank | Formerly TymeBank's replyOfficial
24 May 2022, 18:01Please confirm if our team is looking into your matter.
GoTyme Bank | Formerly TymeBank's reply24 May 2022, 18:01
Official
Please confirm if our team is looking into your matter.
MG
Mthobisi G's updateReviewer Update
28 May 2022, 08:51They dropped the call on me and what ****es me off is that I also bank with FNB AND CAPITEC if happens that I forgot my login pin on the app or want to link my online banking to another phone there’s a verification process that needs to be followed that includes going to the home affairs system for facial and fingerprints recognition. Now with you guys a person can just hack and link another person online banking on to another phone without any hassle and then you make a customer take accountability for your poor security
MG
Mthobisi G's update28 May 2022, 08:51
Reviewer Update
They dropped the call on me and what ****es me off is that I also bank with FNB AND CAPITEC if happens that I forgot my login pin on the app or want to link my online banking to another phone there’s a verification process that needs to be followed that includes going to the home affairs system for facial and fingerprints recognition. Now with you guys a person can just hack and link another person online banking on to another phone without any hassle and then you make a customer take accountability for your poor security
MG
Mthobisi G's updateReviewer Update
28 May 2022, 09:03There’s nothing that makes you guys happy then a customer losing money whilst banking with you because of being hacked due to your poor security. You guys have the audacity to tell me that you sent OTP to proceed transaction that weren’t done by me or through my phone and you can’t refund me because you guys assume that it was someone closely linked to me 😡😡😡😡
MG
Mthobisi G's update28 May 2022, 09:03
Reviewer Update
There’s nothing that makes you guys happy then a customer losing money whilst banking with you because of being hacked due to your poor security. You guys have the audacity to tell me that you sent OTP to proceed transaction that weren’t done by me or through my phone and you can’t refund me because you guys assume that it was someone closely linked to me 😡😡😡😡
GoTyme Bank | Formerly TymeBank's replyOfficial
30 May 2022, 09:52 Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply30 May 2022, 09:52
Official
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
MG
Mthobisi G's updateReviewer Update
30 May 2022, 10:17Get in touch with me to tell me that my account was linked to a phone that I don’t know and otp was sent on it and I should take full accountability for your poor security system that gave access to hackers to take R11000 from my account without my knowledge
MG
Mthobisi G's update30 May 2022, 10:17
Reviewer Update
Get in touch with me to tell me that my account was linked to a phone that I don’t know and otp was sent on it and I should take full accountability for your poor security system that gave access to hackers to take R11000 from my account without my knowledge
GoTyme Bank | Formerly TymeBank's replyOfficial
31 May 2022, 11:45please note that you can contact the Ombudsman
GoTyme Bank | Formerly TymeBank's reply31 May 2022, 11:45
Official
please note that you can contact the Ombudsman
MG
Mthobisi G's updateReviewer Update
31 May 2022, 11:49I don’t bank with the Ombudsman and they are not responsible for your poor security system what I need is for you to refund me my R11000 as otp was send to a phone I don’t know and you gave access to hackers to link my app account onto their phone easy
MG
Mthobisi G's update31 May 2022, 11:49
Reviewer Update
I don’t bank with the Ombudsman and they are not responsible for your poor security system what I need is for you to refund me my R11000 as otp was send to a phone I don’t know and you gave access to hackers to link my app account onto their phone easy
GoTyme Bank | Formerly TymeBank's replyOfficial
06 Jun 2022, 07:56 We just followed up with our team
GoTyme Bank | Formerly TymeBank's reply06 Jun 2022, 07:56
Official
We just followed up with our team
MG
Mthobisi G's updateReviewer Update
06 Jun 2022, 08:01And following up with your team will refund my my money on which day?
MG
Mthobisi G's update06 Jun 2022, 08:01
Reviewer Update
And following up with your team will refund my my money on which day?
MG
Mthobisi G's updateReviewer Update
06 Jun 2022, 08:07I don’t need assistance but refund of the money that I lost whilst banking with you guys when your system easily allowed hackers to link my account onto another phone and do transactions and get otp sent to their phone. Why is it that when I lose money I should contact ombudsman or contact ***when I was busy depositing money into the account I never contacted any number or ombudsman.
MG
Mthobisi G's update06 Jun 2022, 08:07
Reviewer Update
I don’t need assistance but refund of the money that I lost whilst banking with you guys when your system easily allowed hackers to link my account onto another phone and do transactions and get otp sent to their phone. Why is it that when I lose money I should contact ombudsman or contact ***when I was busy depositing money into the account I never contacted any number or ombudsman.