Bank at your own Risk!!!!

I'm writing this email on behalf of my mother who was de*****ed by tyme bank. She had a huge lump and wanted a bank with affordable banking fees. I suggested tyme bank. Biggest mistake ever!!! The service she received from the time she got de*****ed has been disgusting to say the least. She's a pensioner and never uses cellphone or internet banking, however USSD payments were made to the value of R13 000 leaving her account with nothing. When all those payments were being made, she was not aware what's going on as her cellphone number wasn't working and it turned out a Sim swap was done **********ly. I feel like the bank is operating *********ly because ***** prevention measures should be the banks responsibility but why is the client always at fault when there is *****??? Adding to that, your ***** Prevention systems and Rules are very weak - how do you allow multiple transactions which are out of the ordinary spending pattern to go through? Shouldn't your system flag those as potential *****? And why is it that your ***** consultants do investigations without requesting necessary documents? I'd like the case to be reviewed and for her to be reimbursed. You claim to be an all digital bank but all your systems are failing dismally!! Maybe it's time you review your ***** processes and get that right first...... Until then I'll closing my account and moving my money and salary to another bank where I'll feel more secured!!!