BM
Bonene M
1 reviews | Active since Jul 2025
27 Jul 2025, 11:53
***** bank and Unprofessional customer service
My card declined twice yesterday but my money was deducted
Today I call the customer line the lady sounded so unprofessional and she was busy chewing something and she didn't even assist with the query I had instead she said I should go back to the store for proof while my money was gone in my account.
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
27 Jul 2025, 13:55Hi Bonene,
Thank you for bringing this to our attention. We're truly sorry to hear about the poor service you experienced, both with your card transaction and during your call with our support team. This is not the standard of service we aim to provide.
We understand how frustrating it must be to have funds deducted without resolution and then not feel supported when reaching out for help. Please know that your feedback will be shared with the relevant team for urgent attention.
Thank you for bringing this to our attention. We're truly sorry to hear about the poor service you experienced, both with your card transaction and during your call with our support team. This is not the standard of service we aim to provide.
We understand how frustrating it must be to have funds deducted without resolution and then not feel supported when reaching out for help. Please know that your feedback will be shared with the relevant team for urgent attention.
GoTyme Bank | Formerly TymeBank's reply27 Jul 2025, 13:55
Official
Hi Bonene,
Thank you for bringing this to our attention. We're truly sorry to hear about the poor service you experienced, both with your card transaction and during your call with our support team. This is not the standard of service we aim to provide.
We understand how frustrating it must be to have funds deducted without resolution and then not feel supported when reaching out for help. Please know that your feedback will be shared with the relevant team for urgent attention.
Thank you for bringing this to our attention. We're truly sorry to hear about the poor service you experienced, both with your card transaction and during your call with our support team. This is not the standard of service we aim to provide.
We understand how frustrating it must be to have funds deducted without resolution and then not feel supported when reaching out for help. Please know that your feedback will be shared with the relevant team for urgent attention.
BM
Bonene M's updateReviewer Update
27 Jul 2025, 15:06Thank you, I spoke to another consultant and she did reassure the matter will be resolved
I will wait for feedback
I will wait for feedback
BM
Bonene M's update27 Jul 2025, 15:06
Reviewer Update
Thank you, I spoke to another consultant and she did reassure the matter will be resolved
I will wait for feedback
I will wait for feedback
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Jul 2025, 06:03Thank you for the update.
GoTyme Bank | Formerly TymeBank's reply28 Jul 2025, 06:03
Official
Thank you for the update.