Bad Tyme-ing

The biggest fear I have with banks is that when i try and access my cash. I'm not able to because of some IT related technical issues. What makes it worse with Tyme Bank, is because it resides in a digital space, therefore it makes it even harder to get help because they have no physical presence. I have been trying to get an OTP number from them for an entire day, and all they can say is " we apologise but we can't help. I embrased this Bank when they were newly launched, and for most part it has been smooth sailing until. I will most definitely switch over to a physical competitor simply because I can drive to the branch and see a real person. Will also sleep better knowing my money is where I can go and get it when I need it.