Bad services

As much as this bank is way better when it comes to charges.but the customer service sucks.I have been trying to update my cellphone number for the past 2 weekes because I don't have access to my internet banking.However I have been sent from pillar to post.I contacted the customer services,and they advised me to go to Boxer or Pick n Pay kiosk.I went to Boxer and there were ladies from Tyme bank that were(so I thought)were assiting clients.My fingerprint could not scan whereas it was scanning previously.They advised me to call the Customer services again.I called customer services and requested if there is any other way I can get an OTP code.She transferred me to Home Affairs where I had to hold on the line forever.I really like this bank but the fact that it does not have a branch scares me.Because with all the ****s going around,clearly we will never be assisted because even those ladies that stand next to the Tyme bank machines at stores,they just show you how to use the app.but clueless about other things.