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JM
Jabulisile M

1 reviews | Active since Sept 2015

07 Sept 2024, 11:06

Bad services

I’m utterly shocked and extremely disappointed with TymeBank. I’ve been a client since 2019 and had never experienced any issues with my bank until recently. I called in last week Friday to report an unauthorized de******eck on my account, then called the merchant to cancel it as I was told. Yesterday I receive money in my account I try to transact I receive a “Debit hold” error in my account and that I won’t be able to do anything. Called the ***** department which they confirmed that it’s not a ***** issue: so this agent decided to place my entire account on hold stopping all my other debit orders and all my transactions! I have a case number and was promo a call back within 30 minutes which obviously was never done (DCI-325576). I need this sorted out ASAP I have been inconvenienced as I don’t carry cash how the hell am I going to survive and go to work? WHAT THE ****????????

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Replies (1)
JM
Jabulisile M's update09 Sept 2024, 13:22
Reviewer Update
This is the third time you are saying this. I escalated this matter with your customer service team leaders and received an SMS that the “Log in” issue was resolved. So the escalation was logged in correctly and despite that I spoke to 3 different people after that one being a manger by the name of Phakeme, neither one of them failed to pick up the incorrectly logged query causing me more delays and the fact that I kept on explaining my issue to so many people. I'm very disappointed in your service I have never experienced such with this bank. Your customer service standard has deteriorated! Please fix my issue! I need to transact on my account, I can log in however I cannot do anything or by airtime to call your customer care for that matter! I have a debit order hold error when I try to EFT funds. I cannot activate my PayPal account to receive money internationally because it doesn’t accept the card since there is a hold which the ***** department confirmed that it’s not ***** related but your agent stopped all activities on my account as I wanted to reverse a R185 debit order. This is pathetic, how will all my other debit orders go through??????