Bad service waiting to resolve electricity voucher

I am so disappointed in the service I received from Tymebank this past 2 weeks. I have been a client over the past few months and have been a great advocate to family and friends about tymebank about now I am not so sure anymore.

More than a week ago I made a purchase of R150 for electricity via my Tymebank app. Only to not receive any electricity voucher.

I called Tymebank and was told it will be escalated to their technical team. 2 days passed no feedback and no electricity.

I called again and was told the same thing. Now a week has passed. I started emailing as I ran out of airtime and to make matters worse for me I am unemployed and struggling to find work. This is the last thing I needed to worry about.

My Tymebank case ID number G- 68298 - still waiting till today for my electricity voucher.