Bad service!! Unresolved Issue with App Verification - Extremely frustrating!

I am beyond frustrated with TymeBank’s service. I recently changed phones and have been trying to register the banking app again. However, I am stuck at the selfie verification stage, as it repeatedly fails to verify me.

I escalated this issue on the 7th of this month, and to date, nothing has been resolved. This delay is completely unacceptable. I rely heavily on self-service banking to complete essential transactions, and this ongoing issue has caused unnecessary inconvenience and disruption.

As a loyal customer, I expect efficient support, especially for such critical functionality. Instead, I am left waiting with no resolution in sight. Due to this lack of service, I am now considering moving my salary to another bank that values its customers and provides effective solutions promptly.

I urge you to address this matter immediately. Your current level of service is simply not good enough.