UM
Uberniza M

1 reviews | Active since Jun 2022

03 Jun 2024, 16:18

Bad service, Tymebank.

Tymebank , such bad service, contacting them 3 times in a span of 8 days and requesting to please call me back as you are on the line with a robot telling you over and over of which numbers to press for what you need, when after then you on the line waiting for a consultant, first thing I do is ask them to please call me back and my airtime will be depleted soon, they assure and I'm still waiting. Contacting your bank should be free of charge, it's ridiculous to bank with a bank you can never get hold of when you don't have airtime, no email nothing. Very poor service, it's so frustrating g when any company you dealing with delivers such bad service. Train your employees to have etiquette. Without the customers or your service will mean nothing. Very disappointed.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply06 Jun 2024, 15:08
Official
Apologies for the experience Uberniza, please advise what the issue with your account is so we can assist?