Bad service, rude unwilling to help exhausted call centre agents

Logged a query as to why my account was on hold and I was told about a R1000 that someone (client) paid into my business account in feb/ March 2022 then only months later TymeBank freezes my account. I tried many times to call and the last call I was put on hold by a rude *****s department guy for over 30min, I ended the call and redialed only for the guy to hang up on me again. I was given an email to explain the R1000 and an automated email reply came through. Month later the account is still on hold