EM
Elias M
1 reviews | Active since May 2018
24 Jun 2024, 16:24
Bad service from tymebank
I am Mr Mahlangu is been a month I am struggling to get bank statement of my late son from tymebank. I did email all required documents as requested and I was promised I will get a respond within 48 hours and gave me case no 17399 but until now no assistant. When I call customer service they keep me on waiting more than 10 minutes until the call cut me automatically. I did write emails several times asking for assistant but no assistant from tymebank. I am very much disappointed.
Helpful (0)
Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
25 Jun 2024, 11:02Hi Elias, please send us the full case number you received from the team via SMS.
GoTyme Bank | Formerly TymeBank's reply25 Jun 2024, 11:02
Official
Hi Elias, please send us the full case number you received from the team via SMS.
EM
Elias M's updateReviewer Update
25 Jun 2024, 18:56My case no: ID CL 17399. I am surprised tymebank can able to respond here but on my email there's no respond. It was simply they call me and we sort out this matter in a few minutes.
EM
Elias M's update25 Jun 2024, 18:56
Reviewer Update
My case no: ID CL 17399. I am surprised tymebank can able to respond here but on my email there's no respond. It was simply they call me and we sort out this matter in a few minutes.
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Jun 2024, 15:50Thank you for the feedback Elias, we have requested feedback from the team regarding your case.
GoTyme Bank | Formerly TymeBank's reply28 Jun 2024, 15:50
Official
Thank you for the feedback Elias, we have requested feedback from the team regarding your case.
EM
Elias M's updateReviewer Update
03 Jul 2024, 20:20I am still struggling even today to get service from tymebank. I can't get the bank statement of my late son from tymebank. I did send all the required documents but I don't get any respond until now.
EM
Elias M's update03 Jul 2024, 20:20
Reviewer Update
I am still struggling even today to get service from tymebank. I can't get the bank statement of my late son from tymebank. I did send all the required documents but I don't get any respond until now.