Bad service from Tymebank

Tymebank tells me wait for 30 days for them to resolve my query and return the money debited by ****mers on my account.

2 unknown debits went off my Tymebank account and when I queried this they told me that they will come.back to me after 30 days when they are done with investigation. In the meantime, the advised me that they will place a soft lock on my account. 30 days? I do not have 30 days for my money while they didn't give those ****mers 30 days to take my money.