Bad service

Opened a business account on August, explained the type of business yesterday morning I received a payment of R29 400.00 and the money is on debit hold, called their customer service yesterday and they reffered me to ***** line, they asked for proof of payment from sender which I provided and they told me to wait 4hours it was around 12:00am I went to the nearest branch yesterday for follow up and the ambassador called they said I must wait for 5minutes it will be okay, still no payment, that's how it's killing my growing business 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿