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jM
jeremia M

1 reviews | Active since May 2018

12 Aug 2024, 16:56

Bad service

I spent like 45 minutes on the line trying to through to the call center with no luck. This was the worst service ever!!! A whole R100 airtime wasted listening to the same thing over and over!! Please improve on your turn around time fir picking up calls,it doesn't help to wait that long and you wanted to report a ****** card or something like that.

0
Replies (13)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Aug 2024, 09:44
Official
Hi Jeremia, we sincerely apologize for the frustration and inconvenience you’ve experienced while trying to reach our call center. We are continuously working to improve our response times and ensure that our customers receive the support they need promptly. In the meantime, if you still need assistance or have any unresolved issues, please let us know, and we will prioritize your request. The TymeBank Team
jM
jeremia M's update13 Aug 2024, 09:54
Reviewer Update
Can you kindly ask one of your consultant to call me because it doesn't help to call your call center to hold for another 45 minutes. I need my issue to be resolved today as I tried emailing your service support and I am being told that I'll get a response within a day which is still bad. My direct line is *** I would appreciate it if your consultant van call me today¡
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Aug 2024, 09:57
Official
Please let us know what issue are you experiencing with your account and we'll ask one of our agent to get in touch with you asap. 
jM
jeremia M's update13 Aug 2024, 10:09
Reviewer Update
I made a fixed deposit for 12 months on Saturday for R 1000 and had to cancel it due to an emergency. It's been saying awaiting payout since Saturday and I can't even access the funds hence I've been trying to get through to your call cen.the amount for R1000 for fixed deposit of 12 months which I canceled
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Aug 2024, 10:11
Official
Have you tried to reinstall your app and try to login again and try to cancel it?
jM
jeremia M's update13 Aug 2024, 10:12
Reviewer Update
Let me try it
jM
jeremia M's update13 Aug 2024, 10:16
Reviewer Update
Does it go back immediately to my account once I cancel it?
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Aug 2024, 10:21
Official
Yes, it should. Please let us know how it goes. 
jM
jeremia M's update13 Aug 2024, 10:22
Reviewer Update
Still the same I just downloaded it again and the funds are still stuck saying awaiting payout. Can someone pls call me so they can check what's wrong
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Aug 2024, 10:24
Official
We'll ask our team to give you a call. 
jM
jeremia M's update13 Aug 2024, 10:25
Reviewer Update
Thank you
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Aug 2024, 10:27
Official
You're welcome. 
jM
jeremia M's update13 Aug 2024, 20:49
Reviewer Update
Evening again, I see the issue is still persisting. I hope it will be cleared by tomorrow because this is a big inconvenience!!!it's frustrating to have money and not use it at all.I do have patience but at this point is getting depleted so quick and I was enjoying using your bank but this will make me not use the services again due to this inconvenience.
Most of my family they using it but after this experience with your system I am inclined to advise them against it to save them headaches in the future!!!!