EC
Earl C
1 reviews | Active since May 2016
21 Oct 2022, 12:57
Bad Service despite years of loyalty
Be mindful of the trade offs when you consider using TymeBank. I had one simple query for them: to send my lastest bank statement. I have been waiting a while for this to be sorted. Even after a few working days my query is still not resolved.
If you would like to join a bank with low charges, be prepared to give up any service and no physical bank to visit to help resolve your query. Time to find a new bank.
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Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
21 Oct 2022, 13:07Hi Earl, thank you for reaching out to us. You will need to login to our app or internet banking > Everyday Account > Account Information > Statements or Proof of Bank account, and the documents will be sent to your email address within minutes. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply21 Oct 2022, 13:07
Official
Hi Earl, thank you for reaching out to us. You will need to login to our app or internet banking > Everyday Account > Account Information > Statements or Proof of Bank account, and the documents will be sent to your email address within minutes. The TymeBank Team
EC
Earl C's updateReviewer Update
21 Oct 2022, 13:13Hi,
The above option has been exhausted. I tried using the app and your website for the past 5 days and I receive a notification on them that the document has been sent. But I do not receive anything. I receive every prior months statement without issue via email but not september 2022. Why? The various colleagues in the call center have sent it too , but I have not received anything. A few have also raised a few cases to the back office team 'accounts' who also come back sharing the self service options that have already been exhausted to no luck.
The above option has been exhausted. I tried using the app and your website for the past 5 days and I receive a notification on them that the document has been sent. But I do not receive anything. I receive every prior months statement without issue via email but not september 2022. Why? The various colleagues in the call center have sent it too , but I have not received anything. A few have also raised a few cases to the back office team 'accounts' who also come back sharing the self service options that have already been exhausted to no luck.
EC
Earl C's update21 Oct 2022, 13:13
Reviewer Update
Hi,
The above option has been exhausted. I tried using the app and your website for the past 5 days and I receive a notification on them that the document has been sent. But I do not receive anything. I receive every prior months statement without issue via email but not september 2022. Why? The various colleagues in the call center have sent it too , but I have not received anything. A few have also raised a few cases to the back office team 'accounts' who also come back sharing the self service options that have already been exhausted to no luck.
The above option has been exhausted. I tried using the app and your website for the past 5 days and I receive a notification on them that the document has been sent. But I do not receive anything. I receive every prior months statement without issue via email but not september 2022. Why? The various colleagues in the call center have sent it too , but I have not received anything. A few have also raised a few cases to the back office team 'accounts' who also come back sharing the self service options that have already been exhausted to no luck.
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Oct 2022, 12:42we’ve asked our team to get in touch with you.
GoTyme Bank | Formerly TymeBank's reply24 Oct 2022, 12:42
Official
we’ve asked our team to get in touch with you.