Bad service

I Pulane Nakane from Bloemfontein i am very much disappointed on how my bank Tymebank handles queries from their clients as from my point of view their communication its terrible and uncalled for. I am in need of their utmost service right now concerning the bank stamp to complete my UIF application, to my surprise 1 of their consultant just hang-up the phone on me and they know that they dont have branches for efficient services to clients nationwide, if this kind of problem is not fixed sooner then Tymebank will suffer the losses i suppose.