Bad Service, Bad Atittude and lack of client service training

My freind Sent money through tymebank, I went to Pick n Pay Meyerton to collect it. The cashier couldn't assist me to withdraw the money, because she could find the correct reference on the screenshots my friend sent to me to use to withdraw the money, She then called Tymebank Consultant by the name of Jerry, who was not even wearing a name tag, He took his time chatting to the other pick n pay employee near fruits and vegetables site inside the shop away from the Tymebank Self Service Terminal.

When he came I told him I do not bank with tymebank and I don't think I will ever bank with it because this is the second time I am having trouble collecting money sent to me through time bank and I told him I have the referrence and tymecode to withdraw the money but it can't be withdrawn. He rep**** that he doesn'nt assist assist rude clients and ask him if it is rude to state my problems with the Bank to him? He just left me with the cashier and went to tymebank self service terminal. from the till I could see he was busy with his phone.

South Africans please bank with reputable banks than banking with Banks that do not care about its employees.