KvdB
Koos van den Berg
1 reviews | Active since Aug 2019
16 Mar 2022, 14:24
Bad service
We have been trying to get a 3 month statement from the bank, the bank service does not allow the client to obtain statements from the internet nor the app. totally out of line with the other banks. If you phone customer service you seem to be talking to a repeating robot. It seems the bank has no senior personnel.
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Mar 2022, 14:59Hi Koos, we're truly sorry to hear that. Please log in to our app or internet banking > Everyday Account > Account Information > Statements or Proof of Bank account, and the documents will be sent to your email address within minutes. Should you still experience any issues, please let us know so that we can assist you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply16 Mar 2022, 14:59
Official
Hi Koos, we're truly sorry to hear that. Please log in to our app or internet banking > Everyday Account > Account Information > Statements or Proof of Bank account, and the documents will be sent to your email address within minutes. Should you still experience any issues, please let us know so that we can assist you. The TymeBank Team
KvdB
Koos van den Berg's updateReviewer Update
16 Mar 2022, 15:19Your system indicates that I phone the same no. that I am complaining about, why should I waste my airtime. If you are able to resolve this problem you are welcome to phone me on ***
KvdB
Koos van den Berg's update16 Mar 2022, 15:19
Reviewer Update
Your system indicates that I phone the same no. that I am complaining about, why should I waste my airtime. If you are able to resolve this problem you are welcome to phone me on ***
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Mar 2022, 12:48Hi Koos. Huge apologies for the late response. Are you still struggling to get your three months bank statement from your app? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply29 Mar 2022, 12:48
Official
Hi Koos. Huge apologies for the late response. Are you still struggling to get your three months bank statement from your app? The TymeBank Team