Bad service.

Since I complained here last week Wednesday I still have not been assisted. The hatred for this bank is growing everyday with this awful service I'm getting. The only reply I got after complaining here is we will get our team to contact me. Do I have to complain at least a month to be taken serious? I only request my money to be traced and I provided an ARN number or at least be given a letter so that the third party can investigate. Can I at least get someone who I can talk to, understand and assist me. Why do we have to beg to be assisted?