BAD SERVICE!

Hello Peter. I sent R2500 to a standard bank account using account information that was previously saved and had been used multiple times before. When I tried verifying, they said it went to an old mutual account. How?? When I tried getting it back it said the reversal was unsuccessful. I need my money back. I don't even have a reason to send money to any old mutual account! Horrible service from Tymebank and makes one wonder what type of business they are running